Customer service
Our after-sales service has always been a source of pride for us.
From commercial to technical assistance, our qualified and multilingual staff is always available to support customers and answer to their requests.
Customer care
Willy Italiana provides the best multilingual support for any type of request concerning the processing of woven, printed, technical, leather or imitation leather ribbons.
We are at the service of our customers to keep them up to date on new products developed by our Research and Development department able to meet the new market needs and customize the required solutions.
CUSTOMER CARE:
customer.service@willy.com
Sales network
In the world
We are present all over the world thanks to our network of highly qualified and efficient agents, able to offer commercial support and assistance to our customers at any time by interfacing directly with us in choosing the most suitable solutions for their needs.
Willy machines are used with great satisfaction by our customers in the following countries:
Our customers
Pick-up service
Our staff is happy to organize a transfer service/ shuttle service to and from the nearest airports and / or stations upon customers’ request and the hotel in which to stay.
In addition, we offer maximum availability to assist customers in preparing and completing any necessary travel documents.
Where we are and how to reach us:
AIRPORTS
Distance from airports to our company
“Willy Italiana”, Carpi (MO)
· Milano Malpensa (MXP): km 232
· Bologna Marconi (BLQ): km 58
· Verona Catullo (VRN): km 88
· Bergamo Orio al Serio (BGY): km 186
· Venezia Marco Polo (VCE): km 205
RAILWAY STATIONS
Distance from railway stations to our company
“Willy Italiana”, Carpi (MO)
· Milano Central Station: 183 km
· Bologna Central Station: 67 km
· Modena Central Station: 20 km
· Reggio Emilia Central Station 26 km
· Reggio Emilia Av Medio Padana: 24 km
· Firenze Santa Maria Novella: 152 km
· Venezia Santa Lucia: 200 km
· Verona Porta Nuova: 89 km
HIGHWAYS
Carpi (MO) is directly connected to the Brennero A22 highway and is easily accessible
Logistics and shipping
Our packaging
Our machines are carefully packed in wooden cases ensuring excellent protection from atmospheric agents and safe transport.
We guarantee the care of the product and protect its integrity by ensuring the correct loading of the goods from our headquarters up to the entire transit route to destination.
Shipments all over the world
We try to better organize the shipment of goods by cooperating for years with specialized international transporters to ensure the customer receipt the product on time and guarantee a perfect integrity.